Refund Policy

At Saif Hamandi, we value our customers and strive to ensure a positive shopping experience for everyone. This Refund Policy outlines our practices regarding returns, refunds, and exchanges, helping you understand what to expect when purchasing our products or services. Please read this policy carefully to ensure your needs are met.

1. Eligibility for Refunds

You may be eligible for a refund if you meet the following criteria:

- The item is returned within 30 days of the purchase date.

- The item is in its original condition, unused, and with all original packaging, tags, and receipts included.

- You must provide a valid reason for the return, which can include product defects, damage during shipping, or dissatisfaction with the product.

2. Non-Refundable Items

Certain items are non-refundable, including:

- Customized or personalized products.

- Gift cards or vouchers.

- Sale or clearance items.

3. Requesting a Refund

To initiate a refund or exchange, please follow these steps:

- Contact our customer service at help@saifhamandi.xyz within 30 days of receiving your product.

- Provide your order number and details about the item you wish to return.

- Include photos if applicable, especially for damaged or defective items.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the product was defective or an error occurred on our part. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

5. Processing Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds are typically issued back to the original payment method within 5-10 business days, depending on your bank or payment processor's policies.

6. Exchanges

We strive to ensure that you are satisfied with your purchase. If you would like to exchange an item for a different size or color, please follow the same return procedure and indicate your preference for the exchange during the process.

7. Exceptions

We reserve the right to refuse a refund or exchange if the returned item does not meet our eligibility criteria or is found to be used or damaged outside of normal wear and tear.

8. Contact Us

If you have any questions regarding our refund policy or need assistance with your refund request, please feel free to reach out to our customer service team at help@saifhamandi.xyz. We are here to help!

Thank you for shopping with Saif Hamandi. We appreciate your business and are committed to providing high-quality products and excellent customer service.